An established IT Consulting firm requires a Helpdesk Manager to lead our frontline support team and drive service excellence across multiple client environments. You will oversee a team of at least five junior helpdesk agents and be fully responsible for the performance, communication, and delivery of our IT support operation. A great opportunity for someone looking to grow into a senior role within a thriving company.
Managing the daily operation of the helpdesk and ensuring all tickets are logged, updated, assigned, escalated, and resolved within SLA. […]
Mentoring and supporting junior technicians...