As a Customer Experience and Service Recovery Specialist, the primary responsibility is to ensure an exceptional customer experience by addressing and resolving customer issues and concerns promptly and effectively. The role plays a crucial role in managing customer interactions, enhancing satisfaction, and implementing service recovery strategies to retain customer loyalty. […]
The key objective of this role is to proactively manage customer experiences, identify pain points, and implement service recovery measures to exceed customer expectations. You will work collaboratively with cross-functional...