The Remote Support Engineer Level 2 will be responsible for meeting the daily service maintenance and repair needs of the customer's equipment. Establish and maintain proper business relationships with customers and peers and performing necessary administrative duties as required and other duties as assigned […]
Identifying and reflecting in Services Now all regions where problems are being experienced on the clients WAN for whatever reasons and reassigning these incidents to the relevant client's support teams. […]
Ensuring that client's staff members are informed/updated regarding the status...