To support role, the support specialist will be required to assist resellers with onboarding process, console training, first line support, POC/demo, product knowledge and account creations. […]
Ensure that common issues and resolutions are communicated with the software/cloud team regularly […]
Providing an SLA for internal and external queries in terms of responding to email and telephone calls on time. […]
Keep up to date with vendor roadmaps and changes, specifically in relation to key vendors from the cloud & software portfolio […]
Ensure that you are always up to date with regards to changes...