Supervising the daily front desk activities according to the set guidelines
Prioritising and delegating of daily work responsibilities to front desk staff.
train and guide front desk staff to provide quality customer services.
Managing staffing schedules, shift changes and payroll.
Resolving of guest issues and enquiries to ensure guest satisfaction. […]
ensure that all front desk staff adhere to the grooming standards.
Plan shift schedule and duties based on business forecast.
Supervise the billing and cash processes to ensure compliance with company standards.
Provide feedback to the team members...