The main purpose of this role is to manage a team of customer service agents liaising with both internal and external stakeholders. Ensuring service delivery and customer satisfaction at every touch point.
The role is to effectively manage the Key Account Customer administration and support functions in line with the companies’ set policies & procedures. This will involve interaction with colleagues, suppliers, and customers; therefore, a positive and professional attitude is always required.
The purpose of this role is to ensure a high standard of service is delivered to every customer, ensuring...