Provide software & hardware support on all our products.
Build solid business relationships with our clients.
Manage and execute all service calls and new installations (hardware & software) in the set time-frames and the profitability of it.
Research, diagnose, troubleshoot, and identify solutions to resolve customer queries.
Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.
Provide prompt and accurate feedback to customers and the development team. […]
Complete onsite networking fault prevention, as well as resolved onsite challenges...