The IT Helpdesk Technician provides technical support and assistance to end-users regarding hardware, software, and network-related issues. This role is critical in ensuring the smooth operation of IT services, maintaining high levels of user satisfaction, and contributing to the overall efficiency of the organization’s technology infrastructure. […]
Provide first-level support to users via phone, email, and in-person for all IT-related issues. […]
Escalate complex issues to higher-level support or specialized technicians when necessary. […]
Record, track, and document helpdesk requests, including...