To adhere to all Vox policys, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience.
To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems.
To monitor, track and coordinate all Cloud Support functions including tickets, calls, complaints and mail queries from customers and/or Level 1 Support engineers.
To contribute to problem resolution by giving in-person, hands-on, support to the Managers to enable the 1 st call resolution for customers.
To support...