A minimum of 5 - 8 years' experience in a desktop support, helpdesk or IT Technical Support environment (strong background in troubleshooting of hardware, software and network issues) […]
Familiarity with enterprise-level IT infrastructure, remote support and cloud-based systems […]
Knowledge of end-user computing technologies including desktops, laptops, printers and mobile devices […]
Drive continuous improvement in the environment to ensure improved customer experience, reliability and stability of the environment
Improve the Desktop environment b gathering feedback on any IT related challenges...