Develop & optimise detailed customer journey maps across all touchpoints
Analyse customer interactions to identify pain points, trends, and opportunities for innovation […]
Collaborate with marketing, sales, product, and customer service teams to create a seamless experience
Manage cross-functional projects, ensuring timely delivery of customer experience initiatives
Leverage CRM systems & journey mapping tools to enhance customer interactions […]
Drive a customer-first mindset across the business, fostering a culture of continuous improvement […]
2+ years experience in a Senior Marketing/CRM role...