-Act as first responder to diagnose and resolve hardware, software, network, cloud, and security issues.
-Support Windows, Mac, networking, cloud applications, and SaaS platforms (Mendix, Azure, AWS, etc.) .
-Ensure minimal downtime and escalate complex issues to vendors when necessary. […]
-Perform regular health checks, patch management, security audits, and system monitoring .
-Reduce IT failures by addressing root causes instead of applying temporary fixes. […]
-Manage relationships with existing IT vendors (network, cloud, hardware, and software support) .
-Hold vendors accountable to SLAs...