Collaborate with customers and account teams to deliver design-thinking led workshops .
Translate business needs into functional prototypes , refining them through customer feedback.
Develop and implement ITSM & CSM solutions (including Ivanti ) with a focus on automation.
Provide high-level technical support and troubleshooting.
Build custom reports, dashboards, and widgets to enhance system insights.
Continuously optimize operational workflows and standard operating procedures.
Stay ahead of industry trends, testing new functionalities and integrations as they become available. […]
2+ years of...