Job title : Quality Analyst (Inbound Call Centre)
Job Location : Gauteng, Pretoria
Deadline : April 06, 2025
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Responsible for monitoring calls and email responses to assess agent’s demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures to ultimately improve quality of performance in the contact center (“Hearing Hub”).
Minimum education (essential):
Matric
Minimum education (desirable): […]
Quality Assurance Certification
Minimum applicable experience (years):
5 years
Required nature of experience:
Quality Assurance...