Be fully aware of your table allocations, dietary requirements, allergies and special requests during service by ensuring that you pay careful attention to the day sheet provided where all guest details will be noted.
Inform the kitchen of any guest food requirements or allergies in accordance with standards. […]
Assist guests with non-menu requests, responding positively and accommodating where possible. […]
Handle guest complaints and comments professionally, escalating them to the Restaurant Manager / MOD when necessary.
Familiarise yourself on each shift with the day sheet and any events (function...