We are looking for an experienced, strategic, and proactive Senior Retention Specialist to lead churn management and client retention efforts for a portfolio of UK-based clients in the hair, beauty, wellness, and personal care industries . This role is ideal for someone who thrives on problem-solving, relationship-building, and identifying opportunities to create long-term client loyalty.
As part of the Customer Success & Retention Team, you will work closely with account managers, marketing, and service delivery teams to analyse churn risk, engage with clients at critical moments, and develop...