A dynamic and customer-focused company is seeking a Technical Support Specialist to manage inbound and outbound technical calls, troubleshoot system and network issues, and ensure efficient network management . The ideal candidate will have strong problem-solving skills, IT knowledge, and the ability to provide high-quality support to clients. […]
Attend to all incoming technical calls on the ODM technical helpdesk within agreed service levels. […]
Accurately log and update all client interactions in detail for future reference and trend analysis. […]
Work collaboratively with helpdesk, scheduling...