Act as the first point of contact for IT support queries via phone, email, and ticketing systems. […]
Maintain a high level of customer service and professionalism.
Diagnose and resolve technical issues related to hardware, software, and network connectivity. […]
Assist in setting up and configuring desktops, laptops, printers, and other peripherals.
Perform routine maintenance and updates on IT systems.
Support Microsoft 365 applications, Windows OS, and basic networking troubleshooting. […]
Proven experience in a 1st line IT support role.
Strong knowledge of Windows operating systems, Microsoft...