About this role: To manage and support the Call Centre Agents in achieving required input and output standards culminating in achievement of revenue and client Collection targets. Accountable for Call Centre Agents performance through quality monitoring, compilation of reports and coaching of Call Centre Agents to achieve high performance outcomes. […]
Implement a performance and consequence framework to address non-performers within Acceptable time frames.
Manage agents who do not meet required performance standards through the internal improvement programme. […]
Attain a minimum of 1st or 2nd...