- Analyze customer interactions and identify key pain points, opportunities for improvement, and areas for innovation. […]
- Develop and implement strategies to enhance the customer journey and improve overall satisfaction.
- Collaborate with marketing, sales, product, and customer service teams to ensure a consistent and seamless customer experience. […]
- Coordinate cross-functional teams to execute customer experience initiatives. […]
- Drive continuous improvement initiatives based on customer feedback and performance data.
- Communicate findings, strategies, and recommendations to stakeholders...