Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations. […]
Procuring network equipment and managing subcontractors involved with network installation […]
Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure. […]
Provide support to the 1st line helpdesk support team to manage all telco related data and voice troubleshooting and support
Escalate any issues that cannot or are not resolved timeously to 3rd line support/vendor and follow...