We are looking for a dynamic Client Services Specialist to join our Insurance Administration Team. You will be responsible for managing the AVBOB Client Service Centres nationally and liaising with the relevant role players towards achieving of a set of objectives (including sales and customer service metrics) and targets (including agreed waiting times, service times and NPS) at the Client Service Centres. You will jointly with the Department Heads ensure that the teams assist clients with enquiries on existing policies, policy payments, new policies and arranging funerals. […]
Discuss and resolve...