Facilitate a seamless stay for guests through planning of the guest journey and making contact with guests during their stay for updates/feedback […]
Monitor guest feedback received at check-out and through digital platforms, driving improvements based on this feedback as discussed with Management.
Ensure that all guest facing teams maintain a professional and polished appearance by adhering to the company dress code.
Enforce a zero-tolerance disciplinary code, maintaining a high standard of professionalism across the team. […]
Drive guest feedback to the relevant teams and schedule training on...