- Foster a collaborative and positive team environment to enhance performance and employee satisfaction. […]
- Oversee the helpdesk system, ensuring that all client issues are logged, tracked, and resolved timely. […]
- Develop and maintain a comprehensive knowledge base, FAQs, and training materials for clients and staff. […]
- Collaborate with technical teams to resolve complex issues and communicate solutions back to clients. […]
o Continuously evaluate helpdesk processes and workflows to identify areas for improvement. […]
o Develop and track key performance indicators (KPIs) for the helpdesk...