Technical Leadership & Escalation Lead and manage a field support engineer, coordinate client visits, and serve as the escalation point for complex technical issues.
Advanced Troubleshooting & Support Provide remote and onsite support, advanced desktop troubleshooting, and senior-level server infrastructure support.
Infrastructure & Security Management Configure, install, and troubleshoot firewalls (primarily Sophos), manage virtualized environments (VMware, Hyper-V), and oversee Microsoft 365 tenant administration. […]
Project Execution & Documentation Plan and oversee installation projects, maintain...