We are looking for a contact centre agent to act as a liaison between our client, within the tyre industry, and its internal and external current and potential customers. In this position you will accept ownership for concluding quote and invoice sales transactions, effectively resolve customer issues , complaints and inquiries; keep customer satisfaction at the core of every decision and behaviour. […]
To monitor customer interactions across multiple channels and share information to the Sales & Service Centre Manager so that mandated service levels standards (SLAs with SOP) are maintained in...