We are seeking an experienced and strategic Call Centre Manager to oversee the daily operations of our call centre. The ideal candidate will have a strong background in call centre management, exceptional leadership skills, and a commitment to enhancing operational efficiency and customer satisfaction. The Call Centre Manager will be responsible for managing team performance, implementing best practices, and driving continuous improvement initiatives. […]
Operational Management: Oversee daily call centre operations to ensure adherence to service level agreements (SLAs) and quality standards. Manage...