Duties will include providing excellent customer services and efficient first-line support, ensuring that all incidents reported to the Service Desk are recorded, categorised, and prioritised, assisting with the preparation of statistical information on Service Desk services and the identification of problems, maintaining, update and continually expand knowledge of developments and trends within the IT industry.
Requirements:
Excellent communication skills, including the ability to speak clearly and communicate technical matters to non-technical people.
A strong interest in ICT
Previous experience...