Review, analyse and maintain CRM data accuracy and integrity
Identify and resolve data inconsistencies, generating reports on service trends and KPIs […]
Monitor warranty claims and service orders to ensure compliance with company policies
Support inventory management, ensuring consistent quality and customer satisfaction […]
Guide the daily team activities to meet quality and process standards […]
Encourage professional development and maintain team motivation
Serve as the point of contact for escalated issues from service centres and customers […]
Assist the Parts and Service Manager with service...