Managing the reservations process from start to finish in line with the companys booking terms and conditions and standard operating procedures
Ensuring that lodge accommodations and experiences are sold in a way that maximises revenue whilst exceeding guest expectations
Building relationships with tour operators and travel advisors by providing accurate, detailed information that serves their guests in a timely manner
Optimising conversion rates of enquiries into bookings
Being a professional, friendly, courteous and efficient first point of contact for guests who have booked at or are enquiring...