To analyze customer interactions and capture the insights into the Genii tool to ensure an independent, objective and neutral collection of data […]
Reduce business risk, improving the quality of call centre agents’ engagements, and overall performance.
Focus on driving improvements in the customers' experience for both sales and service environments. […]
Evaluate recorded customer interactions against the dimensions of customer experience, business process and regulatory compliance requirements. […]
Attend regular calibrations and undergo internal and external audits to ensure accuracy of data...