For the cruise business, the division manages the entire booking process from sending out proposals to making the reservations to looking after the clients when in the country to customer service after travel. […]
Include a minimum of 20% new touring options per proposal and ensure that the proposal is prepared as per agreed processes and communication around the proposal is clear, engaging, and sales-oriented. […]
Focus on delivery excellence in customer service to agents and guests (speed to replies/accuracy/creativity/file handling). […]
Applying processes: rate negotiations, negotiate terms...