Accurately capture and update all client interactions in as much detail on applicable systems for future use and also for trend analysis use. […]
Work collaboratively with other members of the technical help-desk, scheduling, project management, regional managers and infrastructure architects to develop and deliver long-term solutions to meet user needs […]
Provide prompt initial communication and responses to all assigned networks and promptly address requests/incidents to ensure customer expectations are reached.
Provide customer with regular communication regarding status of requests/installations...