Provide a single point of contact for the TIH group relating to various IT Services. Manage and report on team and statistics performance. Ensure IT projects are managed in accordance with the project managers and identify impact analysis and risk mitigation for effective delivery of the projects to maintain the operational and business as usual state. […]
Ensure a timely and effective response to user queries and problems through a well-executed service desk and incident management process through the effective use of IT systems and a professional service desk function. […]
Maintain and renew...