The Support Call Centre Manager is responsible for overseeing the day-to-day operations of the customer support department. This role ensures that customers receive excellent service and that the support team functions efficiently. The manager will lead a team of support agents, implement customer service strategies, handle escalations, and work closely with technical and operational departments to improve service delivery and customer satisfaction. […]
Develop and implement support workflows and standard operating procedures (SOPs). […]
Utilize helpdesk and call centre software to streamline support...