In the absence of Front Office manager take charge of the operations of Front office Department.
Ensures guests have a smooth-running stay at the hotel. […]
Ensure that all guests experience a fantastic stay.
Ensure company standards for Front Office and guest services are met. […]
Welcomes guests and fosters customer loyalty through his/her friendly manner.
Develops high quality relationships with guests throughout their stay.
Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
Oversee and supervises guests arrivals and...