12 Service Centre Operations Manager Jobs
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National Customer Service Centre (CSC) Manager Location: Durban, South Africa The Legends Agency - Durban Promote staff training and development, leveraging available opportunities or creating new solutions in collaboration with national training specialists. Build and maintain strong rapport with key clients... R720000 - R960000 More than 30 days ago
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Technical Support Specialist Lesaka Technologies - 2196 Johannesburg, South Africa A vacancy exists for a Technical Support Specialist within Kazang Insights – Micro Merchant Division , in Rosebank, Johannesburg . Assist with UAT and troubleshooting on POS and CRM-related matters. Ensure... 2 days ago
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Junior Dialler Administrator Callforce Direct - Sandton Monitor dialler performance and adopt real-time adjustments to achieve campaign objectives. Previous experience working in a contact centre environment. Maintain and optimize calling lists, ensuring efficiency... More than 30 days ago
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1X Shared Service Centre Manager Cape Town, Western Cape, South Africa A Shared Service Centre (SSC) Manager plays a critical role in our UK organisation, overseeing and managing the shared services function in Cape Town, South Africa to enhance efficiency, cost-effectiveness... 8 days ago
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1X Shared Service Centre Manager Rentokil Initial - Claremont, Western Cape A Shared Service Centre (SSC) Manager plays a critical role in our UK organisation, overseeing and managing the shared services function in Cape Town, South Africa to enhance efficiency, cost-effectiveness... 15 days ago
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Call Centre Operations Manager (iGaming and Sportsbook) Cape Town, Western Cape, South Africa Performance Optimization: Track and achieve key metrics like first contact resolution (FCR), average handling time (AHT), and customer satisfaction (CSAT/NPS). Retention Strategies: Work closely with marketing... 21 days ago
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Call Centre Operations Manager Y Recruit - Pretoria, Gauteng Answering agents’ questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by agents Leading team meetings, asking questions to better... 21 days ago
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Call Centre Operations Manager Initiate International - Johannesburg, Gauteng Performance Optimization: Track and achieve key metrics like first contact resolution (FCR), average handling time (AHT), and customer satisfaction (CSAT/NPS). Retention Strategies: Work closely with marketing... 24 days ago
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Call Centre Manager South Africa If you’re prepared to lead a talented team and contribute to creating world-class player experiences, Our Client wants to hear from you! Apply now and join them on their exciting journey in the dynamic... More than 30 days ago
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Call Center Operations Manager South Africa KPI Management: Monitor key performance metrics such as first contact resolution (FCR), average handling time (AHT), and player satisfaction (CSAT/NPS). Our Client is on the hunt for a dynamic Call Centre... More than 30 days ago
Top locations
- Cape Town (11)
- Johannesburg (8)
- Sandton (4)
- Pietermaritzburg (3)
- Newcastle (3)
- Centurion (3)
- Durban (2)
- Midrand (2)
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