Manager: Technical Service Delivery  

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Description

The Manager of Service Delivery is responsible for leading and overseeing the delivery of IT services and solutions to meet the needs of internal business units and external clients. This role involves managing service delivery teams, optimizing processes, and ensuring high levels of customer satisfaction and operational excellence. […]
• Define service delivery objectives, KPIs, and SLAs (Service Level Agreements) to ensure alignment with business requirements and customer expectations.
• Monitor service performance, track metrics, and implement continuous improvement initiatives to enhance service...

12 days ago from: pnet.co.za

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