IT ServiceDesk Manager  

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Description

An established IT Consulting firm requires a Helpdesk Manager to lead our frontline support team and drive service excellence across multiple client environments. You will oversee a team of at least five junior helpdesk agents and be fully responsible for the performance, communication, and delivery of our IT support operation. A great opportunity for someone looking to grow into a senior role within a thriving company.
Managing the daily operation of the helpdesk and ensuring all tickets are logged, updated, assigned, escalated, and resolved within SLA. […]
Mentoring and supporting junior technicians...

10 days ago from: pnet.co.za

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