Debt Collection Supervisor / Team Leader  

View Job
Description

Please take note of working hours as follows:
Mondays - Thursday: 08h00 to 16h30
Fridays: 07h00 to 15h30
Saturdays: 08h00 to 13h00 (at least 2 Saturdays a month) […]
Manage team performance, set objectives, and review KPIs
Take over calls during escalations and handle performance metrics
Create reports (hourly, daily, weekly, monthly)
Identify and address underperformance and implement improvement plans
Conduct internal reviews and drive performance optimization
Assist with training and upskilling Debt Collectors
Work closely with QA to ensure proper call handling and etiquette
Maintain team motivation...

3 days ago from: executiveplacements.com

View Job

Related Job Offers

Aftermarket Team Leader

Ingenious personnel - Durban

The purpose of this role is to ensure that departmental procedures align with best management practices, promote customer-focused service, and support the company’s strategic goals. The role involves managing...

Service Department Team Leader

Network Recruitment - Centurion

Identify and resolve data inconsistencies, generating reports on service trends and KPIs Review, analyse and maintain CRM data accuracy and integrity Analyse market trends, recommend process improvements...

Road Safety Audit Team Leader

Omega Human Capital - Johannesburg

A leading multi-disciplinary engineering and consultancy firm is seeking a highly experienced Road Safety Audit Team Leader to join their team in Johannesburg , with project work across various sites....

Autos Press and Plating Team Leader - Maitland, Cape Town

Paqueta Personnel - CapeTown

Ensuring that all processes and operations performed in the relevant work area are understood in terms of Quality, Capability, Capacity and Legal compliance. Ensuring that the Quality is in accordance...

Cash & Bank Team Leader

Communicate Recruitment - Cape Town

Oversee the track process Matric + Certificate/Diploma/Degree Job Description: Prepare reporting Reconcile financial entries Skills & Experience: Qualification:

See more

Login through

Job Tools

Share Options